Ian is one of the authors of emaildelivery.com.  This quote was from his posting on appsumo.com, one of the resellers of the product.  We are in communications with them about supporting emaildelivery.com.

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If you want this to work, work now and operate as intended, We are the only game in town and we are ready to work for you.

Ian is one of the authors of emaildelivery.com.  What he is saying is absolutely true-- in order to make this product work properly it takes significant technical knowledge of system administration and DNS and ESP email deliverability expertise.  That's why we are here. We have all of that.

  • emaildelivery.com is NOT an off-the-shelf product like "Microsoft Word", you did not click-to-install and use it.
  • emaildelivery.com is an INCREDIBLE piece of software that does most of what most email newsletter/marketing people need done.
  • At $1000.00 for  tier-3 license it is virtually free.  The software itself is easily worth $50K-$100K and any similar product has a purchase price of at least $16K, going up to over $100K.  We know because we have used them all.
  • We have the expertise to set up, configure and manage this product for you at incredibly low cost by multiplexing our talents across the thousands of emaildelivery.com clients that exist worldwide.
  • We have existing, IN PRODUCTION, ESPs using our solutions.
  • Even if emaildelivery.com was still supporting the software, WE are the only way you will get full ESP level functionality of it as it is designed at this time.

Frequently Asked Questions

What is the cost? What happens if I use all my support hours? Backups Ownership of Work Product DISCLAIMER Software As A Service

What is the cost?

We offer an annual support plan for $1500.00 USD, prepaid and non-refundable, which allows for up to 10 hours of support, access to our knowledgebase, access to our helpdesk, access to hands-on support, access to our extensions (such as ticketing system integration,  customer management portal, reputational tools and reporting that is not available within the emaildelivery.com product, and more.)

What happens if I use all my support hours?

You can purchase an additional block for another $!200.  You do not need to purchase more to continue using all the other services purchased for the remainder of your annual contract. 

Backups

You are responsible for taking backups before we do any work on your system.  If something doesn't work right, your backups are your only remedy to restore services, we are not responsible for backups.  We will do our best to be careful and only do things we have previously used in production environments.  Anywhere that we cannot do that, we will advise you before doing the work.

Ownership of Work Product

EMAILDelivery.SITE retains all right and all ownership to it's work products, no matter where it is installed and you may not copy it or redistribute it without a written license to do so from EMAILDelivery.SITE or it's development team members.

DISCLAIMER

Because we did not write or develop emaildelivery.com, we have these caveats among others:

  • we do not in any way offer any kind of warranty, express or implied, on the original emaildelivery.com software; we have no control over that software, licensing, etc.  Please contact emaildelivery.com for specific issues with their product that we are not offering to address.
  • we are not responsible in any way for the operation or non-operation of emaildelivery.com software, servers it is running on or the ability of your users to access or not access anything on your system(s).
  • Use of any of our computing resources is governed by our Terms of Use and Acceptable Use Policies and our Software As A Service Agreement.

Software As A Service

Beyond our support, all of our software, utilities, consoles, interfaces, reports, summaries, monitoring, everything we digitally provide is governed by our Terms of Use and Acceptable Use Policies and our Software As A Service Agreement.